04/21/2026
Citizens Offers Statement Regarding Third-Party Vendor Event
We have been managing an incident involving data extracted from a third party vendor. For Citizens, most of this was masked test data, although a limited set of information for a small number of customers was involved. There is no evidence of unauthorized access to the Citizens network, and our operations continue as normal. We have put enhanced monitoring in place and are in the process of reaching out to impacted customers with additional information and guidance. Protecting our customers’ information is a top priority. We appreciate the trust our customers place in us, and are here to support them.
Media: Peter Lucht - 781.655.2289
Investors: Kristin Silberberg - 203.900.6854
About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $227.9 billion in assets as of March 31, 2026. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail, private banking, wealth management and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,000 ATMs and approximately 1,000 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. Consumer Banking includes Citizens Private Bank and Private Wealth, which integrate banking services and wealth management solutions to serve high- and ultra-high-net-worth individuals and families, as well as investors, entrepreneurs and businesses. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.
