Shareholder Information

In 2015, Citizens Financial Group (NYSE: CFG) became a fully independent publicly traded company, just over a year after the successful completion of the largest commercial bank initial public offering (IPO) in U.S. history. Since then, Citizens has transformed into a leading super-regional bank, driven by strategic investments in new capabilities, a strong customer-centric culture, a focus on innovation, and a commitment to attracting and retaining top talent. Grounded in strong financial and operating discipline, our unique enterprise strategy is defined by a transformed Consumer Bank, the best-positioned super-regional Commercial Bank, and our aspiration to build the premier Private Bank and Private Wealth franchise.

Who do I contact with questions about my stock (transfer stock, gift stock, change the address on my shareholder account, replace a lost stock certificate, etc.)?

If you are a retail shareholder having purchased your shares through a brokerage, and have questions about your stock (transfer stock, gift stock, change the address on my shareholder account, replace a lost stock certificate, etc.), please contact your financial advisor or broker.

When is the annual meeting of stockholders?

Citizens’ annual meeting of stockholders is being held on April 23, 2026. Additional details about the annual meeting of stockholders are provided in CFG's proxy statement.

Transfer Agent

Citizens Transfer Agent is Computershare Trust Company N.A
www.computershare.com/investor

Telephone Inquiries:
+1 877-373-6374 (US, Canada, Puerto Rico)
+1 781-575 2879 (non-US)

Written Requests:
Computershare
P.O. Box 43006
Providence, RI 02940-3006

By Overnight Delivery:
Computershare
150 Royall St., Suite 101
Canton, MA 02021

Shareholder Online Inquiries:
www-us.computershare.com/investor/Contact

Direct Stock Purchase and Dividend Reinvestment

The Computershare Investment Plan (“CIP”) is a direct stock purchase and dividend reinvestment plan for investors holding or who wish to become holders of common stock of Citizens Financial Group, Inc. The CIP is offered and administered by Citizens Financial Group, Inc.’s transfer agent and registrar, Computershare Trust Company, N.A., (”Computershare”) and not by Citizens Financial Group, Inc.

To enroll or for additional information, please contact:

Computershare Investment Plan for Citizens Financial Group, Inc.
c/o Computershare
P.O. Box 43006
Providence RI 02940-3006
Telephone:
1-877-373-6374 (U.S. or Canada)
1-781-575-2879 (Outside U.S. or Canada)

Alternatively, click on the link below to access Computershare’s Investor Center™ website then click on “Invest Now “ and enter the ticker symbol “CFG” to view the plan.

By clicking the link below, the viewer understands this communication does not constitute an offer to sell or the solicitation of an offer to buy, nor shall there be any sale of these securities in any state in which such offer, solicitation, or sale would be unlawful.

www.computershare.com/investor

IRS Form 8937 - Report of Organizational Actions Affecting Basis of Securities - Investors Bancorp, Inc.

IRS Form 8937

Alerts

Contact Investor Relations

For further information about Investor Relations.

© Copyright 2026 Citizens Financial Group, Inc. All rights reserved. Citizens Bank is a brand name of Citizens Bank, N.A. (NMLS ID# 433960).
Securities and Insurance Products are: • NOT FDIC INSURED • NOT BANK GUARANTEED • MAY LOSE VALUE • NOT A DEPOSIT • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY