11/05/2025

Citizens Named Best Bank for Customer Experience in Commercial Banking and Payments

PROVIDENCE, R.I. – Citizens has received a Gold Medal in Customer Experience Innovation within Cash Management and Payments from Datos Insights, a leading research and advisory partner to the banking, insurance, securities and payments industries.

The Bank Impact Awards in Cash Management highlight financial institutions that have launched innovative and distinguished products for commercial banking clients. Citizens received a Gold Medal for its Open Banking API, a secure, FDX-compliant platform that facilitates data sharing across the Business Banking and Commercial client segments. It enables clients to access financial data through preferred third-party applications while reducing onboarding time from weeks to minutes.

Winners were selected based on a range of factors including impact on customer experience, operational efficiency, scalability, impact on customer attraction/retention and innovation.

“This recognition reflects Citizens’ dedication to delivering forward-thinking solutions that translate into real client impact,” said Michael Cummins, Head of Treasury and Payments Solutions at Citizens. “The Citizens Open Banking API enables businesses to integrate seamlessly, manage cash flow efficiently and unlock new opportunities for productivity and success.”

Citizens is a trusted strategic and financial partner, recognized for delivering innovative solutions that put clients at the center. Citizens empowers businesses to integrate, adapt and thrive in a rapidly evolving financial landscape. Our unified approach ensures clients have secure, real-time access to the tools and data they need to drive efficiency, unlock new opportunities and achieve their ambitions. For more information, please visit the Citizens website.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $222.7 billion in assets as of September 30, 2025. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,100 ATMs and approximately 1,000 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com or visit us on X, LinkedIn or Facebook.