03/27/2025
Citizens’ Open Banking API Gives Customers Secure, Easy Access to their Financial Data
PROVIDENCE, R.I. – Citizens’ customers can now easily access their financial data through their favorite apps, from budgeting software to accounting platforms to other applications. With the new Citizens Open Banking API, or Application Programming Interface, clients can view their bank account balances, transactions and more within their preferred external systems.
The API is built to the Financial Data Exchange (FDX) standards and gives customers seamless visibility into their data. Wherever clients spend their time reviewing financial information, they now have access to a proprietary and secure way to view their Citizens account(s).
"Open banking is about providing our customers with the flexibility and control they need over their financial data," said Michael Ruttledge, Chief Information Officer and Head of Enterprise Technology & Security at Citizens. "This enables our customers to access their banking information wherever they spend their time.”
Built to support Citizens’ retail, business, commercial, wealth and private banking clients, this capability enables better financial planning, budgeting and increased access to personalized financial products. Clients benefit from secure and efficient data transfer as a result of the coordination between the bank and external platforms.
The design of the Open Banking API also enables Citizens to expedite the release of new features that rapidly integrate with connected platforms, fintechs and data aggregators.
The initiative provides Citizens customers with high-quality data exactly where and when they need it. This approach eliminates the risks associated with outdated methods such as screen scraping. In turn, it ensures that customers can access their financial information safely and efficiently.
"Our goal is to ensure a seamless and secure user experience," said Taira Hall, Citizens’ Head of Enterprise Payments. "We are dedicated to making our clients’ lives simpler while safeguarding their data with robust protection at every step."
Citizens is dedicated to offering seamless solutions that provide customers with an easy, positive and helpful experience, whether that is online, via mobile, in a branch or in the external environments where they spend time. Citizens works consistently to evolve its offerings to deliver the full power of the bank to all clients.
About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $217.5 billion in assets as of December 31, 2024. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,100 ATMs and approximately 1,000 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com or visit us on X (formerly Twitter), LinkedIn or Facebook.
