08/26/2016

Citizens One and Citizens Bank offer payment extensions and other flexibility for customers affected by Louisiana flooding

PROVIDENCE, R.I.--(BUSINESS WIRE)-- To assist those impacted by the worst natural disaster in the U.S. since Hurricane Sandy, Citizens Bank and Citizens One, the national lending division of Citizens Bank, N.A., are offering a variety of extensions on loan repayments, waivers on fees, and other flexibility for customers in areas affected by the Louisiana flood.

Payment extensions and fee waivers are being offered on credit cards; auto, student and mortgage loans; and small business loans held by customers in impacted areas of Louisiana.

"We are committed to helping our customers get through the effects of the flooding," said Brad Conner, vice chairman for Consumer Banking at Citizens Bank. "Our goal is to always help our customers bank better by understanding and addressing their personal needs, and this is our way of letting them know we’re all in this together."

Some of the extensions and waivers will be applied automatically to customers’ accounts while others need to be requested. Customers are invited to contact a Citizens representative through our 24/7 contact center at 1-800-922-9999 for details on assistance being offered.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $145.2 billion in assets as of June 30, 2016. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. In Consumer Banking, Citizens helps its retail customers “bank better” with mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,200 ATMs and approximately 1,200 Citizens Bank branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Citizens also provides wealth management, mortgage lending, auto lending, student lending and commercial banking services in select markets nationwide. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services including lending and deposits, capital markets, treasury services, foreign exchange and interest hedging, leasing and asset finance, specialty finance and trade finance. Citizens operates through its subsidiaries Citizens Bank, N.A., and Citizens Bank of Pennsylvania as Citizens Bank, Citizens Commercial Banking and Citizens One. Additional information about Citizens and its full line of products and services can be found at www.citizensbank.com.

© Copyright 2016 Citizens Financial Group, Inc. All rights reserved. Citizens Bank and Citizens Commercial Banking are brand names of Citizens Bank, N.A. (NMLS ID# 433960) and Citizens Bank of Pennsylvania (NMLS ID # 522615).

Citizens One, Citizens One Auto Finance, Citizens One Student Loans, Citizens One Card Services, Citizens One Personal Loans and Citizens One Home Loans are brand names of Citizens Bank, N.A. (NMLS ID# 433960).

Member FDIC Equal Housing Lender

CFG-CNS

Citizens Financial Group, Inc.
Lauren DiGeronimo, 781-471-1454

Source: Citizens Financial Group, Inc.