08/06/2015

Citizens Bank Ranked Second in the Nation for Mortgage Servicing Satisfaction According to J.D. Power Survey

PROVIDENCE, R.I.--(BUSINESS WIRE)-- Citizens Bank today announced it has been ranked second in the nation among home loan servicers for client satisfaction in a study conducted by J.D. Power.

According to the J.D. Power 2015 U.S. Primary Mortgage Servicer Satisfaction Study, Citizens scored 50 points above the industry average.

“Delivering top-notch customer service is a key component of our commitment to provide customers with the best possible banking experience, and it is gratifying that we have been recognized by J.D. Power,” said Brad Conner, Vice Chairman and Head of Consumer Banking. “These findings reflect the investments we’ve made not only in our mortgage business, but across the entire bank, to help our customers bank better.”

Designated one of the Most Reputable Banks in the country by American Banker/Reputation Institute in 2015, Citizens also has consistently received national recognition from industry analysts at Javelin Associates for the quality of its mobile banking apps. In addition, MONEY® Magazine recently selected Citizens Bank as one of nation’s best banks in its 2014 list of "The Best Banks in America," recognizing the company for its level of customer convenience. Citizens won similar honors from MONEY® Magazine in 2013 in the customer experience category.

To learn more about Citizens Bank, customers can call the 24/7 customer contact center at 1-800-922-9999, Like the bank on Facebook, follow the bank on Twitter or visit the Citizens Bank website.

About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $137.3 billion in assets as of June 30, 2015. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. In Consumer Banking, Citizens helps its retail customers “bank better” with mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,200 ATMs and approximately 1,200 Citizens Bank branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Citizens also provides mortgage lending, auto lending, student lending and commercial banking services in select markets nationwide. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services including lending and deposits, capital markets, treasury services, foreign exchange and interest hedging, leasing and asset finance, specialty finance and trade finance.

Citizens operates through its subsidiaries Citizens Bank, N.A., and Citizens Bank of Pennsylvania. Additional information about Citizens and its full line of products and services can be found at www.citizensbank.com.

Citizens Bank
Steve Sylven, 781-471-1481

Source: Citizens Financial Group, Inc.