07/29/2015
Citizens Bank introduces Touch ID feature for Mobile Banking
Enhanced login experience is the latest addition to the ongoing Bank Better initiative
PROVIDENCE, R.I. – Citizens Bank today announced it has introduced Touch ID authentication to its award-winning mobile banking app for iPhone® models 5S, 6 and 6 Plus. The latest enhancement is part of Citizens’ Bank Better commitment to make banking simple, clear and personal.
Touch ID, which uses a customer’s fingerprint to authenticate, enables customers to quickly login and access the features in the Citizens Mobile Banking app for iPhone with the press of a finger.
“Our customers continue to tell us that they want to be able to bank when, where and how they want, and the addition of Touch ID represents our continued commitment to delivering the services that our customers tell us will help them to bank better,” said Brad Conner, Vice Chairman of Consumer Banking. “Whether a customer is using one of our branches, state-of-the-art ATMs or online and mobile banking we are committed to making banking convenient for our customers and delivering a great customer experience.”
In addition to Touch ID, banking app users continue to take advantage of Citizens’ Fast Balance® feature that allows them to quickly check balances on their mobile devices without having to log in to Mobile Banking. The online banking app also features Citizen’s Mobile Deposit feature offers customers the ability to deposit checks quickly by using the mobile device’s video camera, eliminating the need to tap a button, making depositing checks quick and simple.
Citizens Bank’s mobile banking apps for iPhone® and Android™ recently won a 2014 Mobile Banking Leader Award from Javelin Strategy & Research; the third straight year the bank’s mobile app has been recognized. In addition, MONEY® Magazine recently selected Citizens Bank as one of nation’s best banks in its 2014 list of "The Best Banks in America," recognizing the company for its level of customer convenience. Citizens won similar honors from MONEY® Magazine in 2013 in the customer experience category.
Citizens Bank customers interested in its mobile banking app for iPhone and iPad® can find it in the App StoreSM. Customers interested in the mobile banking app for Android can find it in Google PlayTM.
To learn more about Citizens Bank, customers can call the 24/7 customer contact center at 1-800-922-9999, Like the bank on Facebook, follow the bank on Twitter or visit the Citizens Bank website.
About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $137.3 billion in assets as of June 30, 2015. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle‐market companies, large corporations and institutions. In Consumer Banking, Citizens helps its retail customers “bank better” with mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,200 ATMs and approximately 1,200 Citizens Bank branches in 11 states in the New England, Mid‐Atlantic and Midwest regions. Citizens also provides mortgage lending, auto lending, student lending and commercial banking services in select markets nationwide. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services including lending and deposits, capital markets, treasury services, foreign exchange and interest hedging, leasing and asset finance, specialty finance and trade finance.
Citizens operates through its subsidiaries Citizens Bank, N.A., and Citizens Bank of Pennsylvania. Additional information about Citizens and its full line of products and services can be found at www.citizensbank.com.
###
Citizens Bank is a brand name of Citizens Bank, N.A. (NMLS ID# 433960) and Citizens Bank of Pennsylvania (NMLS ID# 522615). Member FDIC,Equal Housing Lender
Apple, the Apple logo, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Touch ID is a trademark of Apple Inc. App Store is a service mark of Apple, Inc. Android and Google Play are trademarks of Google Inc. Data use fees may apply.
MONEY® Magazine is a registered trademark of Time Inc. and is used under license. From MONEY Magazine, November 2014 ©2014 Time Inc.
MONEY and Time Inc are not affiliated with, and do not endorse products or services of, Citizens Bank.
