10/22/2013
Citizens Bank named one of the nation’s best banks by Money Magazine
Extended branch hours, 24/7 customer contact center and online support cited as standouts
PROVIDENCE, R.I. (October 22, 2013) – Money Magazine has selected Citizens Bank as one of nation’s best banks in its 2013 list of "The Best Banks in America." Citizens Bank was recognized for its level of customer convenience available through its 24/7 customer contact center, its banking specialists available online via instant messaging and its network of approximately 1,400 branches and 3,600 ATMs. Money’s “The Best Banks in America” feature is in the November issue.
“Our customers typically choose to bank with us because of how easy it is to access their accounts at their local branch, through our 24/7 customer service center, at an ATM, online or on their mobile phones,” said Brad Conner, Vice Chairman of Consumer Banking for RBS Citizens Financial Group. “We are committed to making banking simple, clear and personal and we are proud to be recognized by Money Magazine as one of The Best Banks in America.”
In addition to a “robust presence” defined by its many branches and ATMs, Money recognized Citizens Bank’s extended branch hours that include 7-day-a-week supermarket branches.
“Customers are busier than ever, and our convenience options underscore our commitment to help customers bank when, where and how they want,” said Conner.
Citizens Bank’s convenience options also extend to its Mobile Banking apps for Android and iPhone, which are generating the most-positive customer feedback in the industry, according to two independent reviews. An August report issued by Xtreme Labs noted that “Citizens Bank is the only bank with the highest rated apps on both Android (4.5 stars) and iOS (4.5 stars) platforms.”
These findings echo a December 2012 Javelin Strategy & Research report that ranked Citizens Bank #1 for mobile-banking customer satisfaction.
To learn more about Citizens Bank, call the bank’s 24/7 customer contact center at 888-910-4100, like the bank on Facebook, follow the bank on Twitter or visit the Citizens Bank website.
About Citizens Bank
Citizens Bank is a division of RBS Citizens, N.A., operating its seven-state branch network in Connecticut, Delaware, Massachusetts, New Hampshire, New York, Rhode Island and Vermont. It has 47 branches and 127 ATMs in Connecticut. It has 24 branches and 52 ATMs in Delaware. It has 252 branches and 753 ATMs in Massachusetts. It has 80 branches and 204 ATMs in New Hampshire. It has 156 branches and 379 ATMs in New York. It has 82 branches and 192 ATMs in Rhode Island. It has 21 branches and 43 ATMs in Vermont.
RBS Citizens, N.A., is a subsidiary of RBS Citizens Financial Group, Inc., a $118 billion commercial bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has approximately 1,400 branches, nearly 3,600 ATMs and nearly 19,000 colleagues. Its two bank subsidiaries are RBS Citizens, N.A., and Citizens Bank of Pennsylvania. They operate a 12-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont; and the Charter One brand in Illinois, Michigan and Ohio. RBSCFG has non-branch retail and commercial offices in more than 30 states. RBSCFG is owned by RBS (the Royal Bank of Scotland Group plc). RBSCFG’s website is citizensbank.com.
