Diversity & Inclusion

CFG's Commitment to Diversity

The strength of our company is tied to the strength of the communities we serve.

We know that a strong bank sits at the heart of a healthy community. It gives loans to neighbors, invests in local businesses, supports local community initiatives, is responsible toward the environment and generally contributes to the health of the community.

This is good banking, and good banking is good citizenship.

Citizens Financial Group, Inc. (CFG) is committed to being a good corporate citizen to our more than 17,800 colleagues and to the thousands of diverse communities we serve. We invest in the communities we live in. We’ve grown as these communities have grown. We’ve succeeded by helping our fellow citizens succeed, one customer and one colleague at a time.

Here are just a few ways in which Citizens Financial Group, Inc. demonstrates its commitment to diversity and inclusion among colleagues, customers and in the community:

Commitment to Community
Financial Literacy
Recruiting For A Diverse Workforce
Supplier Diversity Program

Commitment to Community

For more than 140 years, we’ve believed in a simple premise: A good bank gives back to the community and the people who live there.

That’s why we created Citizens Helping Citizens.  It’s a program that embraces the goals of our community efforts at Citizens Bank. We leverage the strengths of our company to fight hunger, provide shelter, teach money management and strengthen communities.

That’s what Citizens Helping Citizens is all about.

In 2013, our bank gave more than $14 million to more than 1,000 nonprofit organizations in support of initiatives focused on fighting hunger, providing shelter, strengthening communities and managing money.

We have developed innovative programs that meet the needs of our local communities and established local alliances that serve various segments of the population. The following are just a few examples of initiatives from across our company:

  • African American Museum in Philadelphia (PA)
    The African American Museum is the first institution funded and built by a major U.S. city to showcase the heritage of African Americans.
    Citizens sponsors AAMP’s annual celebration of Dr. Martin Luther King Jr. Day. We provide free admission for museum guests, and our colleagues help with museum activities. In 2014, more than 30 Citizens colleagues volunteered for the Citizens Bank Scavenger Hunt for Heritage, which provided children and families with a fun way to explore the museum’s artifacts.
  • Expressions of Freedom Writing Contest (PA)
    Citizens holds an annual writing contest for students in the Pittsburgh Public School system in honor of the legacy of Dr. Martin Luther King Jr. Now in its 13th year, the “Expressions of Freedom” contest encourages students of all ages to write an essay based on the famous “I Have a Dream” speech.
    In 2014, there were more than 500 contest entries with more than 30 winners. The winners were recognized at an awards ceremony with their families and teachers in attendance. In addition to receiving a gift card, winners recorded portions of their essays which were then broadcast on radio and television throughout February in honor of Black History Month.
  • Inquilinos Boricuas en Acción (MA)
    Through education, economic development, technology and arts programming, Inquilinos Boricuas en Acción helps build safe, vibrant and culturally diverse affordable housing communities.
    Funding from the Citizens Bank Foundation supports IBA's Community Empowerment Program, which provides resident and elder services to 250 very low income and predominantly Latino individuals. Their comprehensive programming meets participants' basic needs, improves their health and connects them with community.
  • Michigan Roundtable for Diversity and Inclusion (MI)
    The Michigan Roundtable for Diversity and Inclusion brings together leaders from government, law enforcement, education, faith, grassroots organizations and business. They discuss different points of view and take action to overcome structural impediments to inclusion and equity.
    Charter One has supported the Michigan Roundtable for Diversity and Inclusion for several years, most recently supporting the Race2Equality campaign designed to engage the larger community of Wayne, Oakland, and Macomb county residents in dialogue and planning to grow a more equitable, vibrant region and city by 2020.
  • New Detroit, Inc. (MI)
    New Detroit is a coalition of leaders from civil rights and advocacy organizations; health, human services and community organizations; business, labor, foundations, education and the media working to improve race relations in southeastern Michigan. The Coalition concentrates its work in five areas: community capacity building; economic equity; education; racial justice and cultural collaboration; and youth development
    Charter One is a long-time supporter of New Detroit and is represented on New Detroit’s Board of Directors.
  • Rhode Island Black Storytellers’ Celebration of Black History Month (RI)
    The Black Storytellers promote awareness, appreciation, and application of black storytelling through performance and educational, cultural and historical experiences.
    Citizens supports the Rhode Island Black Storytellers’ FUNDA Festival. FUNDA means to teach and to learn in Zulu and KiSwahili. Each January for the week of the Martin Luther King Holiday, Rhode Island Black Storytellers, local artists and invited national and international guests bring the best of Black Storytelling to Rhode Island and Southern New England. The celebration includes workshops, story swaps, school shows and performances of spoken word, love stories, folk tales and true stories from Westerly to Woonsocket, and from Providence to Newport.
  • The Diversity Center of Northeast Ohio (OH)
    Through education and training, The Diversity Center of Northeast Ohio encourages diversity by challenging assumptions and advocating for understanding.
    Charter One and The Diversity Center host the annual Youth Leadership Luncheon in honor of the Rev. Dr. Martin Luther King Jr. This event brings together middle and high school students to recognize them for their leadership and contributions to their schools and community. Charter One and The Diversity Center present the Diversity Champion Award in honor of Dr. King’s legacy of community service during the luncheon.
  • The Women’s Fund of New Hampshire (NH)
    The Women’s Fund of New Hampshire is a statewide public foundation that encourages philanthropy among women and girls. The organization also works to improve the lives of women and girls through social-change grants and by educating the community about the potential of women and girls.
    Citizens is a long-standing advocate of the Women’s Fund. Most recently we served as the lead sponsor of the Women Building Community Luncheon in 2013.
  • HEDCO, Inc. (CT)
    HEDCO, Inc. serves as an advocate and service provider to Minority Business Enterprises (MBEs) and other small businesses throughout CT. Helping to start, finance, retain and recruit small businesses in the state, HEDCO partners with other community and economic development agencies and organizations to boost success of MBE’s in the retail, manufacturing and construction industries.
    In 2014, the Citizens Bank Foundation awarded HEDCO a grant to support its Statewide Minority Enterprise Assistance Program and Business Resource Center. This grant is helping HEDCO to support minority and woman-owned business enterprises in the state with comprehensive small business development services, web-based education, training and financial assistance.
  • Urban League of Rochester, NY, Inc. (NY)
    Citizens supported the Urban League of Rochester’s Workforce Development Services, which provide an opportunity for unemployed, out-of-school individuals, ages 18-24, to obtain their GED, receive work experience, learn job skills, become employed and/or enroll in school. The program helps participants become economically self-sufficient by providing the leadership training, pre-employment skills training, job search skills, and job placement services to help participants get a job or enroll in school.

Financial Literacy

Money Doesn’t Come With Instructions, But We Can Help.

Learning how to save and manage money is important at any age. That’s why we’ve created Citizens Helping Citizens Manage Money. Through our partnerships with local nonprofits, we’re committed to helping adults and children develop healthy financial habits. In fact, this year alone our support will help over 500,000 people.

In 2014, Citizens awarded a total of $1.7 million to nonprofit organizations that give consumers and small businesses the confidence and resources they need to budget, save, invest and be fiscally healthy.

Citizens Financial Group, Inc. recently announced that 68 nonprofit organizations will receive $1.1 million in contributions as part of the Citizens Helping Citizens Manage Money financial literacy initiative. The selected organizations across the bank’s 11-state footprint will contribute to the financial education of more than 500,000 consumers and small businesses in 2014. They were chosen in a competitive application process announced in April based on their track record of success providing financial education programs, a need for financial support and a demonstration to incorporate sustainability in their future plans.

Bank colleagues are engaged in our efforts, volunteering their time to teach money management using the  FDIC’s Money Smart  training program. It is a collaborative program that helps individuals outside the financial mainstream enhance their money skills and create positive long-term financial habits.

  • CFG partners with community organizations to lead Money Smart classes, seminars and workshops for those who have little or no banking experience.
  • Money Smart helps individuals build up their financial knowledge, gain confidence in their ability to make smart financial decisions and work in cooperation with banks to find the best products and services for them.

The bank also offers online resource center with information and tools to help consumers manage and understand their finances. The page includes practical financial tips, calculators and other tools to help consumers plan for life’s most important events throughout the year as well as highlight support in local communities.

Recruiting A Diverse Workforce

Every Background, Every Origin, Every Culture, Come Together to Serve our Customers and our Colleagues

Good people make a good bank. At Citizens, we strive to build a diverse and inclusive organization positioned to support the growth of our colleagues and our communities. Through our participation in the Monster Diversity Job Network, our job opportunities are posted on nearly 100 specialty interest sites aimed at diverse candidates. And we are proud of our strategic partnerships with a number of diversity focused organizations.

We promote our opportunities to become part of Citizens through recruitment advertising, community outreach and career fair sponsorships with the following partners:


  • Women for Hire
  • RecruitMilitary
  • National Urban League
  • Monster
  • CareerBuilder
  • Job Central
  • Women in Technology (RI)
  • National Association of Black Accountants (VA)
  • Partnership with the Negro Education Emergency Drive (PA)
  • Institute for Women & Technology (RI)
  • National Hispanic MBA Association (RI)
  • Nueva Esperanza (PA)
  • National Asian MBA Association (RI)
  • Latino Professional Organization (RI)
  • National Black MBA Association (RI)

Career Events

  • JobCircle Diversity Job Fair (PA)
  • NAACP Job Fair (GA, PA, NY, IL, MA)
  • Women for Hire (MA, PA, IL)
  • Diversity Career Fair (MA)
  • RecruitMilitary Opportunity Expos (PA, MA, GA, IL)
  • Diversity Job Fair (PA)
  • Providence Journal Diversity Career Fair (RI)
  • Annual Network Job Fairs (RI)
  • National Black MBA Association Power Diversity Event Career Expo & Networking Fair (RI)
  • Summit County Job and Family Service Job Fair (OH)
  • Akron Works Job Fair (OH)
  • Stark County Dept of Job and Family Services/Ohio Rehabilitation Services Commission Job Fair (OH)
  • Cuyahoga County Board of Mental Retardation and Developmental Disabilities (OH)
  • Vocational Guidance Services (OH)
  • Spanish Coalition For Jobs (IL)
  • Univision Radio Chicago Job Fair (IL)
  • University of Illinois-Chicago Diversity Job Fair (IL)
  • Martin Luther King Jr. Diversity Job Fair (NY)
  • Summer Internship program with NEEDS (Negro Educational Emergency Drive) and INROADS (RI, MA)

Corporate Commitment to Supplier Diversity

A diverse supplier base is critical to a successful business and an important part of our culture. Citizens Financial Group has a Supplier Diversity Program that promotes an inclusive business environment and helps sustain economic growth by striving to support minority and women-owned enterprises. Citizens’ Sourcing and Vendor Management team has a professional, world-class approach to sourcing goods and services. Business is awarded to qualified suppliers based on the best value provided. In addition to providing opportunity for inclusion in the bidding process, Citizens provides further opportunity to diverse suppliers through its supplier development program. Please visit the Supplying Goods and Services page.